ft88's Privacy Policy

This Privacy Policy ("Policy") applies to users ("you", "your") of the ft88 platform ("we", "us") and the website https://ft88.mom ("Site"). This Policy explains what information we collect when you use our Site, how that information is used, with whom it is shared, and how you can control your information.

By using our Site, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the Site.

The ft88 platform collects various types of information to provide smooth service. These are detailed below:

1.1 Information You Provide Directly

When you create an account on ft88 or use our services, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Mobile number for bKash, Nagad, Rocket, or Upay (for transactions)
• Transaction history and information related to financial activity
• Details of communications with our support team

1.2 Automatically Collected Information

When you visit the ft88 site, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Your activity on the site and navigation patterns
• Login date and time (Bangladesh Standard Time, UTC+6)
• Data collected via cookies and similar tracking technologies

1.3 Information Received from Third Parties

When needed for identity verification or fraud prevention, we may occasionally collect supplementary information from trusted third-party verification services. Information collected in such cases is always protected under this Policy.

ft88 uses the information collected from you for the following legitimate purposes:

2.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• To manage your gaming activity and record results
• To provide bonuses, promotions, and VIP rewards

2.2 Security and Protection

• To ensure account security and prevent unauthorized access
• To prevent fraud, money laundering, and other illegal activities
• To verify age — the platform is for users aged 21 and above only
• To maintain SSL encryption and other security measures

2.3 Communication and Customer Service

• To send important account-related notifications
• To provide support via 24/7 live chat and email
• To resolve your complaints and queries
• To provide information on responsible gaming

2.4 Service Improvement

• To analyze and improve the user experience
• To plan new games and features
• To identify and resolve technical issues

ft88 never sells your personal information. However, we may share information in certain circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers who assist in our operations — such as payment processing, identity verification, technology infrastructure, and cybersecurity. These partners are given limited access only to the information necessary for their specific tasks, and they are bound by strict confidentiality agreements.

3.2 Legal Requirements

If disclosure of information is required by law, court order, or government directive, ft88 will fulfill that obligation. In such cases, we will endeavor to disclose the minimum amount of information necessary.

3.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred as an asset. However, the new controlling entity will be required to comply with the terms of this Privacy Policy.

4.1 Retention Period

ft88 retains your personal information for as long as it is necessary to provide services or as required to meet legal obligations. Even after account closure, financial transaction records and identity verification information may be retained for a period determined by applicable law.

4.2 Security Measures

We apply industry-standard technical and organizational safeguards to protect your information from unauthorized access, alteration, or destruction:

• SSL Encryption: All data transfers are encrypted using TLS/SSL protocols
• Access Control: Only authorized staff can access personal information
• Data Masking: Sensitive information such as mobile numbers is partially hidden
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities
• Two-Factor Authentication (2FA): An additional layer of security for account access

4.3 What We Do in Case of a Security Breach

If a security breach occurs and affects your information, we will notify you as quickly as possible. We will immediately take the necessary preventive steps and work to limit any damage.

The ft88 site uses cookies and similar technologies to improve your experience. A cookie is a small data file stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: These are necessary to maintain login sessions and ensure security. The site cannot function properly without these cookies.
• Functionality Cookies: These help remember your language preferences, game settings, and other personalized experiences.
• Analytics Cookies: These are used to understand site usage patterns and improve services. They collect completely anonymous information.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, please note that disabling essential cookies may cause some core features of ft88 to not work properly.

You have important rights over your own information. ft88 respects these rights and helps you exercise them:

6.1 Right to Access Information

You have the right to know what information we hold about you. You can contact our support team to request a copy of your information.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. Identity verification may be required to change your name, mobile number, or contact details.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information related to legal obligations or active transactions may not be deleted immediately.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes — particularly for marketing communications. Contact the support team to let us know your preferences.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected] — our support team is available 24/7 in Bengali and English.

ft88 is strictly not for use by anyone under the age of 21. We do not knowingly collect information from or provide services to minors.

Age verification measures are in place at the time of registration. If we become aware that information of a person under 21 has been collected on our platform for any reason, we will immediately close that account and delete the information.

ft88 primarily operates for users in Bangladesh. However, some of our technology infrastructure may run on servers located in other countries. In such cases, we ensure that international data transfers take place under the following protections:

• Data transfer through encrypted channels
• Strict data processing agreements with the receiving entity
• Assurance of adequate data protection measures in the recipient country
• Never transferring more data than necessary

ft88 may update this Privacy Policy from time to time — due to changes in services, new legal requirements, or technological improvements. Before any significant change, we will:

• Display a clear notice at the top of the site
• Notify registered users via email
• Update the "Last Updated" date at the top of the Policy

If you continue to use the site after changes are made, you will be considered to have accepted the new policy. You are therefore encouraged to read this page carefully when you receive a notice of changes.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the ft88 support team:

• Email: [email protected]
• Live Chat: Direct 24/7 chat available from any page on the site
• Language: Support is available in both Bengali and English

We take all complaints seriously and do our best to resolve them. Ensuring the security and privacy of your information is one of ft88's primary commitments.